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On-Site Device Setup or Diagnostic

Service Features

Service Includes ONE of the Following:

1. Connection and initial setup of one (1) computer system (computer, monitor, keyboard, mouse, and speakers).

Computer setup involves: Wire management using cable ties when needed; initial computer setup on first startup; installation of 1 hardware (hard drive, optical drive, internal card, MP3 player, scanner, printer, etc.) and 1 software.

The Agent will also:

Configure existing Internet access and single existing email account

Remove any unwanted applications, install updates and apply AgentTweaks; add the computer to an existing wireless network; test computer for proper functionality.

2. Initial setup of one (1) tablet or mobile device.

Tablet/mobile device setup involves: Initial device setup on first startup; add device to an existing wireless network

Aid in setup of app store account and installation of up to 2 apps of your choice (additional charges may apply based on app chosen).

The Agent will also: Adjust system and power settings for optimal performance; activate pay-as-you-go cellular account, if applicable.

3. Initial setup and connection of one (1) networkable device

(e.g., NAS/network-attached storage drive, Blu-ray player, Apple TVĀ®, etc.).

Networkable device setup involves: Physical connection of the device to a display, if applicable; initial device setup on first startup; add device to an existing wireless network; confirm network functionality.

4. Diagnose software/hardware issues on one (1) of the above device types.

Note:
Service does not include moving or removing an existing computer system; virus and spyware removal or hardware repairs; or setup of a new wireless network.

Online Service Order Details:

You'll receive an email with a redemption code and instructions for scheduling your service. This email usually arrives within 15 minutes.

Services have a 30-day labor warranty, but are not returnable after the services have been performed.

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